Refund policy

RETURN POLICY

STANDARD RETURN TIMEFRAME

You're welcome to return your unwanted item(s) to us — just make sure it fits our terms below.

Orders must be returned within 14 days of delivery for a refund or exchange. This is 14 days from the date your order is delivered — you just need to let us know within that window, you don't need the parcel back with us by then.

We don't accept returns after 14 days.

ORIGINAL CONDITION

Hygiene matters to us, so please try items on carefully. To qualify for a return, items must be unworn, undamaged, unwashed, free of makeup, deodorant, perfume or self-tan marks, and have all original tags attached. Everything gets inspected when it arrives back with us — items that don't meet this may be refused or sent back to you.

NON-RETURNABLE ITEMS

We can't accept returns on: underwear, earrings, and anything marked Final Sale. Swimwear is returnable, but the hygiene liner has to still be attached — remove it and the item becomes non-returnable.

RETURN OUTCOMES

Approved returns are eligible for store credit or a refund to your original payment method.

Cash on delivery orders can only be returned for store credit — there's no card on file to refund to.

FEES

UAE

Refund to card: 15% restocking fee
Store credit: free

International

You cover the cost of shipping the item back to us
Store credit: free
Refund to card: 15% restocking fee

PROCESSING TIMEFRAMES

Store credit is issued as soon as your return is approved. Refunds are processed within 14 days of us receiving and checking your return. We'll email you once it's done.

Store credit is valid for 12 months and works on any future order.

DEFECTS & DAMAGED ITEMS

Got something faulty? We'll fix it — free replacement, and we cover the shipping both ways. No 14-day clock on this one, just get in touch as soon as you spot it.

One thing worth flagging: if an item comes back worn or damaged and there's no actual manufacturing fault, we'll treat it as a standard return instead — fees and conditions above apply.

FAIR USE

We keep an eye on unusual return activity. If an item comes back clearly worn, or a damage claim doesn't match what we find on inspection, we may refuse the return or block the account. This includes altered or misleading photos of "damage."

SHIPPING RESPONSIBILITY

For UAE orders, you cover return shipping unless the item is faulty. For international orders, you cover return shipping and any customs or duties from the original order — we cover it if the fault is on us.

Your parcel is your responsibility until it reaches us, so ship it with tracking and hang onto your receipt.